Terms and Conditions
General Information
Golfskoven ApS
Søren Nymarks Vej 6A
8270 Højbjerg
CVR no.: 20 05 28 05
Phone: 70 20 70 25
Contact email for changes to bookings today: booking@golfskoven.dk Contact email for special events and future bookings: kontakt@golfskoven.dk
Prices
Golfskoven reserves the right to correct any errors in our stated prices. Furthermore, we reserve the right to change prices without prior notice.
Payment
Golfskoven accepts payment by cash and electronic means. Payment will only be made when the booked service or services are physically provided. All amounts are in Danish Kroner and include VAT. Price errors are excepted.
Invoicing
In special cases, Golfskoven sends an invoice to business customers. Credit is not granted to private customers.
If an invoice is desired, an agreement must be made in writing with us by contacting kontakt@golfskoven.dk. We reserve the right to refuse to grant credit.
Payment terms for invoices are net 8 days (public companies net 30 days).
Delivery
Golfskoven’s website serves as a booking platform for our services and services provided at our physical address. You do not pay to book online but pay when you arrive at Golfskoven. You can purchase gift cards, punch cards, etc., via the website. These are paid for online at the time of purchase.
Change of booking
Last minute minor changes due to illness etc. where only one or two people need to be adjusted on your booking can be made upon arrival. It is not necessary to write an email or call to change a booking with a few people.
You can make minor changes to your booking yourself by logging into our booking portal. You use your mobile number and SMS code to log in.
Terms for changes may in some cases be equated with cancellation terms. For example, bookings for premises cannot be changed after the deadline that also applies to cancellations of premises.
Changes to the number of place settings regarding corporate menus, platters, Christmas lunches etc. must be made no later than 7 business days before the event. Changes can be made online by logging into your account in our booking system and correcting your booking, or by sending an email to kontakt@golfskoven.dk
Reasonable changes that cannot be made online can be made to us by email kontakt@golfskoven.dk and we will investigate the options for you. Please note that kontakt@golfskoven.dk has a response time of up to 2 days.
Cancellation policy
Golfskoven does not accept cancellations by phone.
Bookings must be canceled online by accessing your account at the link you received in the order confirmation or by using “log in” on the booking portal. Select “BOOK” on our website to access the booking portal.
For agreements made via email, the same cancellation terms apply, but cancellation must be done via email.
Cancellation of Online Bookings for Less Than 20 People
Must be done by the day before the booking time. If canceled later than the day before the booking time, we will charge 50% of the amount for the booking you have made on the invoice.
Cancellation of Online Bookings for 20 People or More
Must be done at least 3 days before the booking time. If these are canceled later than 3 days before the booking time, we will charge 50% of the amount for the booking you have made on the invoice.
Cancellation of the Hunting Cabin
Must be done at least 10 days before the booking time. If Jagthytten is canceled later than 10 days before the booking time, we will charge the full amount for the booking you have made on the invoice.
Cancellation of the Hunting Hall
Must be done at least 3 months before the booking time. If Jagtsalen is canceled later than 3 months before the booking time, we will charge the full amount for the booking you have made on the invoice.
Cancellation and Change of Party Menus
Must be done at least 21 days before the event. For cancellations later than 21 days before the event, we will charge the full amount for the ordered party menus. Events, where Golfskoven has already placed a binding order with subcontractors (party menus, Christmas lunches, or other catering ordered from subcontractors), cannot be canceled and will not be refunded in case of cancellation, so the above conditions do not apply in these situations.
We note that according to section 18, paragraph 2, no. 12 of the Consumer Agreement Act, the general 14-day right of withdrawal in connection with distance selling does not apply to services in connection with leisure offers when specified in the agreement on which date or within which specific period the service must be performed.
Customer club, special deals and offers.
When you receive an offer from us by email or SMS, the terms of the offer are described in the material you receive.
Our fixed offer (ad libitum, Free Play, menus etc.) on our website and in our booking portal is limited by the extent described on our website and in the booking system.
Free Play as an offer in our menus is limited to include available games and playing time in the periods specified in the offers, as well as the general availability at the time the consumer chooses to book Free Play. Golfskoven is not responsible for whether there is capacity for Fri Leg. It is the consumer’s own responsibility to check coverage at the time they expect to want to play.
Tokens handed out in connection with menus, or purchased as an add on to menus, have a value corresponding to what is printed. Free Choice tokens are limited to draft beer, postmix soft drinks, selected wines (served by the glass) and selected drinks.
All of our ad libitum offers are limited in that they can only be made available by contacting our staff in person. The Free Choice offer is limited to containing selected beverages. Thus, it is not the full selection of drinks that is available at “Free Choice” or “Free Bar”, and the consumer cannot otherwise demand that the selected drinks contain a higher percentage of alcohol than the selection of drinks usually contains.
All products booked online are subject to the current situation in relation to inventory, as we reserve the right that items may be sold out, even if they have been booked in advance.
Bookings on www.golfskoven.dk are reservations, and not a concluded agreement on the exchange of goods and services.
Customer club, special deals and offers.
If you are a member of our customer club, the Golf Club, you will receive information and special offers from us at regular intervals. You can unsubscribe from our Golf Club at any time by logging into your user profile and deleting your account.
When you receive offers from us by email or SMS, the terms of the offer are described in the material you receive.
Our fixed offers (ad libitum, Free Play, menus, etc.) on our website and in our booking portal are limited by the scope described on our website and in the booking system.
Free Play as an offer in our menus is limited to including available games, and playing time during the periods specified in the offers, as well as the availability in general at the time the consumer chooses to book Free Play. Golfskoven is not responsible for whether there is capacity for Free Play. It is the consumer’s own responsibility to check occupancy at the time they expect to play.
Tokens issued in connection with menus, or purchased as an add-on to menus, have a value corresponding to the printed value. Free Choice tokens are limited to draft beer, post-mix soda, selected wines (served by the glass) and selected drinks.
All our ad libitum offers are limited in that they are only issued by personal contact with our staff. Free Choice offers are limited to containing selected drinks. Thus, the full range of drinks is not available at “Free Choice” or “Free Bar”, and the consumer cannot demand that the selected drinks contain a higher alcohol percentage than the range of drinks usually contains.
All products booked online are subject to the current situation in relation to inventory, as we reserve the right to sell out of goods, even if they are booked in advance.
Bookings on www.golfskoven.dk are reservations, and not an agreement concluded for the exchange of goods and services.
Right of withdrawal
Membership conditions for the Golf Club
• You can unsubscribe from the Golf Club at any time here
• You can at any time be informed about what Golfskoven has registered about you.
• The registered information will not be passed on to other companies/organizations, but will only be used for servicing the Golf Club.
• We only accept members who have an email address.
• You can only register once in our Golf Club and only with one email address.
• Only members aged 18 and over are registered.
• By joining the Golf Club, you give your consent to us sending emails with news, offers, competitions, etc. We send out approx. 1 email per month.
• Golfskoven reserves the right not to accept a member in the Golf Club.
• You must correct your information yourself if changes occur. Phone number cannot be changed. If you get a new phone number, you must delete your profile and register again.
• You agree that Golfskoven uses tracking pixels when you receive emails from the Golf Club.
Right of withdrawal
We do not grant a right of withdrawal for our services and services when delivery has begun with the consumer’s prior express consent and acknowledgment that the right of withdrawal ends when the service has been fully performed.
Alcohol
According to Danish law, individuals must be at least 18 years old to purchase alcohol in establishments such as Golfskoven. We reserve the right to request valid photo ID as proof of age in case of doubt.
Complaint Options - Overview and Links
If you have a complaint about a service or service provided by Golfskoven ApS, a complaint can be sent to:
Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint through the EU Commission’s online complaint platform. The platform is available here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: kontakt@golfskoven.dk